Refund policy

We offer a 30-day return policy on all clothing, which means you have 30 days from the delivery date to initiate a return. 

At Raye & Co. Studio, we use a 3rd party shipping forum called Printify that makes and ships all of your items. To be eligible for a return, you need to provide a photo or video of the damaged or defective products within 30 days of delivery. You’ll also need to provide the receipt or proof of purchase. 

Refunds and Returns Policy for Printify:

  • Returns/Exchanges: Not supported for customer errors (wrong size/color)
  • Refunds: Available for damaged or defective products within 30 days of delivery.
  • Process: Provide a photo or video of the damage

To start a return, you can contact us through our website on the Contact page or send us a DM on Social Media with all the needed information.

If your return is accepted, we’ll send you an email confirming your return or refund.

You can always contact us for any return questions through our contact us page.


Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:
We will notify you once we’ve received your photo and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us on our website or send a DM on our social media.